Man and Van Hackney Privacy Policy

This Privacy Policy explains how Man and Van Hackney collects, uses, stores and shares personal data about customers and prospective customers. It applies to all Man and Van Hackney customers and service users in the Hackney area and surrounding districts who contact us, request a quote, make a booking or otherwise interact with our services.

Who we are

Man and Van Hackney provides transport, moving and related services to residential and commercial customers. For the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, Man and Van Hackney is the data controller in respect of the personal data described in this Privacy Policy.

What data we collect

We collect and process personal data that is necessary to provide our services, operate our business and meet our legal obligations. The categories of data we may collect include:

Identification and contact details such as name, address, service address, billing address, and general location details in the Hackney area. We may also collect preferred contact method.

Booking and service information such as details of your requested move, collection and delivery addresses, property access information, dates and times of services, inventory descriptions, and any special instructions you provide.

Transaction and payment information such as payment status, charges, refunds and basic billing records processed through our chosen payment processors. We do not store full payment card details; these are handled securely by third-party payment processors.

Communication records such as enquiries, quotes, booking confirmations, complaints, feedback, and any correspondence with our team by phone, messaging services or other communication channels.

Technical and usage data such as basic device or browser information, and high-level usage information relating to how you interact with our online presence where applicable. This may be collected using cookies or similar technologies, subject to applicable law.

How we collect your data

We collect personal data in the following ways:

Directly from you when you contact us for a quote, make a booking, request information, provide feedback or communicate with us in any way.

From your use of our services when we carry out transport or moving work for you and create related records and invoices.

From third parties where lawful, for example where another person books our services on your behalf, or where a business customer provides contact details for an on-site contact person.

Lawful bases for processing

We only process your personal data where we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:

Contract: to take steps at your request before entering into a contract and to perform our contract with you, for example to provide quotes, manage bookings, carry out moves, and handle payments.

Legitimate interests: to pursue our legitimate business interests, provided your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, maintaining business records, safeguarding our operations, and protecting against fraud or misuse.

Legal obligation: to comply with legal and regulatory requirements, including tax, accounting and record-keeping duties, and to respond to lawful requests from public authorities.

Consent: where required by law, for example for certain types of direct marketing or optional cookies and analytics. Where we rely on consent, you may withdraw it at any time, and this will not affect the lawfulness of processing based on consent before its withdrawal.

How we use your data

We use the personal data we collect for the following purposes:

To provide quotes, manage enquiries and create bookings for our services.

To plan and deliver man and van services, including logistics, staffing and vehicle allocation.

To process payments, issue invoices, handle refunds and maintain financial records.

To communicate with you about your booking, including confirmations, updates and any changes to dates, times or services.

To respond to your questions, feedback or complaints and to resolve disputes.

To manage and improve our services, operations, safety and customer experience in the Hackney area.

To comply with legal, tax and regulatory obligations.

To help detect and prevent fraud, misuse of our services or threats to our staff, customers or property.

Data sharing and processors

We do not sell your personal data. However, we may share personal data with trusted third parties where necessary and lawful, including:

Service providers acting as data processors who supply services such as payment processing, booking or scheduling tools, customer management, cloud storage, IT support, and communication systems. These processors are only permitted to process your data on our instructions and must protect it appropriately.

Professional advisers such as accountants, lawyers or insurers where necessary to obtain professional advice, manage risks or handle legal matters.

Regulators, law enforcement and other authorities where required by law or where necessary to protect our rights or the rights of others.

Third parties involved in a business transfer, such as a merger or acquisition, where permitted by law and subject to appropriate safeguards.

Where we use data processors located outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place in accordance with data protection law, such as standard contractual clauses or equivalent measures.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with our legal and regulatory obligations.

In general, customer and booking records, including related financial information, are kept for a period consistent with applicable tax and accounting requirements. After the relevant retention period expires, we will securely delete or anonymise your data so that it can no longer be associated with you.

Where we rely on consent for certain processing, and you withdraw your consent, we will stop that processing and, where appropriate, delete or anonymise related data, unless we have another lawful basis to retain it.

Data security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

Access to personal data is limited to personnel and service providers who need the information for legitimate business purposes and who are subject to confidentiality obligations. While no system can be guaranteed as completely secure, we continuously review and improve our safeguards.

Your data protection rights

Under data protection laws, you have certain rights in relation to your personal data. These rights apply to all Man and Van Hackney customers and prospective customers in the Hackney area, subject to legal limitations and exemptions. Your rights include:

Right of access: you can request confirmation of whether we process your personal data and obtain a copy of your data.

Right to rectification: you can ask us to correct inaccurate or incomplete personal data.

Right to erasure: in certain circumstances, you can ask us to delete your personal data.

Right to restriction: you can ask us to restrict the processing of your personal data in specific situations.

Right to data portability: where legally applicable, you can request that we provide your personal data in a structured, commonly used and machine-readable format and that we transfer it to another controller.

Right to object: you can object to processing based on our legitimate interests, including certain forms of profiling, and to direct marketing at any time.

Right to withdraw consent: where we rely on consent, you may withdraw your consent at any time.

How to exercise your rights

If you wish to exercise any of your data protection rights or have any questions about this Privacy Policy, you can contact us using the contact methods you normally use to reach Man and Van Hackney. To help us process your request, we may need to verify your identity and request additional information.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve your concerns.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will apply to all Man and Van Hackney customers and prospective customers in the Hackney area from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.



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Attractive Prices and Top Quality Man and Van Hackney Services!

If our prices don’t entice you to entrust us with your move we don’t know what will. Yes, you may be feeling sceptical, thinking that a man and van service at a low price means that you’ll receive a service that will be lacking in professionalism and efficiency. This might be the case with other companies in E8, but we can assure you that this won’t be the case when you book with us. We offer the best rates in the industry for our first class services, so call our man and van Hackney team today and experience our services for yourself.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Hackney Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 1A Westgate St
Postal code: E8 3RL
City: London
Country: United Kingdom

Latitude: 51.5375630 Longitude: -0.0583100
E-mail:
[email protected]

Web:
Description: Our trained and skilled removal specialists can be hired in and around Hackney, E5 after a simple and quick call. Contact us today!
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