Man and Van Hackney Terms and Conditions

These Terms and Conditions govern the provision of man and van and related removal services by Man and Van Hackney. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 Client means the person, company, or organisation that makes a booking with us and to whom the services are supplied.

1.2 Services means any man and van, removal, transport, delivery, loading, unloading, packing, or related services provided by us.

1.3 Vehicle means any van or other vehicle used by us to carry out the services.

1.4 Goods means the items, belongings, furniture, or possessions that are the subject of the services.

1.5 Contract means the agreement between the client and Man and Van Hackney incorporating these Terms and Conditions.

2. Scope of Services

2.1 Man and Van Hackney provides man and van and removal services for domestic and commercial clients, including collection, transport, and delivery of goods, loading and unloading assistance, and, by prior agreement, basic packing or dismantling and reassembly of certain items.

2.2 The extent of the services will be set out and agreed at the time of booking and confirmed by us. Anything not expressly agreed at the time of booking may be treated as an additional service and may incur additional charges.

2.3 We reserve the right to refuse to transport any goods that, in our reasonable opinion, are hazardous, illegal, unsafe, excessively heavy for safe manual handling, or otherwise unsuitable for transport in our vehicles.

3. Booking Process

3.1 Bookings can be requested by providing us with accurate information about the collection and delivery addresses, access details, dates and times, volume and nature of goods, and any special requirements.

3.2 Quotations are given based on the information supplied by the client. Any quotation is an estimate and is subject to change if the actual work differs from the information provided, including but not limited to additional items, additional floors or carrying distances, delays outside our control, or additional services requested on the day.

3.3 A booking is not confirmed until we have accepted it and provided a booking confirmation. We reserve the right to decline or cancel a booking at our discretion, subject to the cancellation terms set out in these Terms and Conditions.

3.4 It is the client’s responsibility to check the booking confirmation and to notify us promptly of any errors or discrepancies. We shall not be liable for any losses or delays arising from incorrect or incomplete information provided by the client.

4. Pricing and Payments

4.1 Our charges may be based on hourly rates, fixed prices, or a combination of both, as agreed at the time of booking.

4.2 The price quoted will generally exclude congestion charges, tolls, parking charges, and other third party charges, unless expressly stated otherwise. Such charges will be payable by the client in addition to our fees.

4.3 We may require a deposit or prepayment to secure a booking. Any deposit amount and due date will be specified at the time of booking. Deposits are subject to the cancellation policy set out in these Terms and Conditions.

4.4 Unless otherwise agreed in writing, payment of the full balance is due on completion of the services on the day of the move. We reserve the right to refuse to unload goods or to withhold delivery until payment in full has been received.

4.5 If payment is not made when due, we may charge interest on any overdue amount at the statutory rate applicable, calculated on a daily basis until payment is received in full.

4.6 All prices are subject to change without notice; however, once a booking has been confirmed, the agreed rate will apply, subject to any variations resulting from changes to the job as described in clause 3.2.

5. Cancellations and Amendments

5.1 The client may cancel or amend a booking by giving us notice as soon as reasonably practicable.

5.2 If a booking is cancelled by the client more than 48 hours before the agreed start time, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.

5.3 If a booking is cancelled by the client within 48 hours of the agreed start time, we reserve the right to retain any deposit and to charge a cancellation fee up to a reasonable proportion of the agreed price to reflect our loss of business and costs incurred.

5.4 If the client is not present at the agreed time and location, or if access is not available as arranged, we may treat this as a late cancellation and apply charges in accordance with clause 5.3.

5.5 We reserve the right to cancel or postpone a booking due to circumstances beyond our control, including but not limited to severe weather, vehicle breakdown, accidents, road closures, or staff illness. In such cases, we will use reasonable efforts to offer an alternative date or time. Our liability will be limited to a refund of any deposit or prepayment made for the affected booking, and we shall not be liable for any consequential or indirect losses.

6. Client Responsibilities

6.1 The client is responsible for ensuring that all goods are properly packed and prepared for transport, unless packing services have been expressly agreed as part of the contract.

6.2 The client must ensure that all items to be moved are clearly identified and that no items are left behind unintentionally. We are not responsible for checking cupboards, lofts, outbuildings, or other areas unless specifically instructed.

6.3 The client is responsible for arranging suitable parking and any necessary permits or authorisations at both the collection and delivery addresses. Any parking fines or related costs incurred as a result of inadequate arrangements may be charged to the client.

6.4 The client must ensure safe and reasonable access to the property, including adequate stairways, lifts, and doorways, and must notify us in advance of any access restrictions, narrow roads, low bridges, or other potential issues.

6.5 The client must remove or secure any valuable, fragile, or delicate items, including money, jewellery, important documents, and electronic devices. We recommend that such items be transported personally by the client where possible.

7. Our Responsibilities and Limitations

7.1 We will perform the services with reasonable care and skill, using appropriately trained staff and suitable vehicles for the nature and volume of goods to be moved.

7.2 We will take reasonable steps to protect floors, walls, and doorways while carrying out the services; however, the client should advise us of any particularly delicate surfaces or fixtures that may require additional protection.

7.3 Time estimates provided for arrival and completion are given in good faith but are not guaranteed. While we make reasonable efforts to adhere to agreed times, delays may occur due to traffic, weather, or other circumstances beyond our control. We shall not be liable for any losses arising from such delays, provided we have acted reasonably.

8. Excluded Items and Dangerous Goods

8.1 Unless expressly agreed in writing, we will not carry the following:

a) Perishable goods, live animals, or plants.

b) Explosives, flammable or hazardous materials, or any items prohibited by law.

c) Cash, jewellery, precious metals, or high value items such as antiques, artwork, or collections unless declared and expressly accepted by us.

8.2 If we discover that excluded or dangerous goods have been included without our consent, we may remove or refuse to transport them and may, at our discretion, terminate the contract without further liability. The client will be responsible for any loss, damage, or expense arising from the inclusion of such items.

9. Liability for Loss or Damage

9.1 We will take reasonable care of the goods while they are in our possession. Our liability for loss of or damage to goods arising from our negligence shall be limited as set out in this section.

9.2 Our total liability for loss or damage to goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable replacement value for the affected items, subject to any specific limitations or caps agreed in writing at the time of booking.

9.3 We shall not be liable for:

a) Loss or damage arising from faulty or inadequate packing by the client.

b) Damage to items that are inherently fragile or unstable, including but not limited to glass, mirrors, and items assembled by the client or a third party, unless we have agreed to provide professional packing or dismantling services for such items.

c) Loss or damage to goods where the client has failed to inform us of any pre existing defects or vulnerabilities.

d) Indirect or consequential losses, including loss of profits, loss of use, or loss of opportunity.

9.4 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and, in any event, within 7 days of completion of the services. We may decline to consider claims notified outside this period if we are materially prejudiced by the delay.

9.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited by law.

10. Delays, Waiting Time and Additional Charges

10.1 If our staff or vehicles are kept waiting or delayed due to circumstances within the control of the client, we reserve the right to charge reasonable waiting time at our standard hourly rate.

10.2 Additional charges may apply where:

a) The job takes longer than originally estimated due to additional goods, poor access, or other unforeseen circumstances.

b) There are changes to collection or delivery addresses.

c) Additional services such as packing, dismantling, reassembly, or storage are requested on the day.

10.3 We will notify the client as soon as reasonably practicable if additional charges are likely to apply and will seek agreement before proceeding, where possible.

11. Waste and Recycling Regulations

11.1 Man and Van Hackney operates in accordance with applicable waste and environmental regulations. We are not a general waste carrier and will only remove items agreed as part of our services and in compliance with relevant legislation.

11.2 We do not remove household rubbish, builder’s waste, hazardous materials, or any controlled waste unless specifically agreed and authorised under the correct licences or regulations.

11.3 The client is responsible for accurately describing any items intended for disposal or recycling. If items are found to be hazardous or regulated waste, we may refuse to remove them and may charge for any time or costs incurred.

11.4 Where we agree to remove items for disposal or recycling, we will use appropriate waste and recycling facilities. Once such items have been collected and removed, ownership transfers to us or to the authorised facility, and the client will have no further claim over them.

12. Insurance

12.1 We maintain insurance cover appropriate to the nature of our business, which may include public liability and goods in transit insurance, subject to policy terms, conditions, and exclusions.

12.2 The client is responsible for ensuring that any valuable or high risk items are adequately insured, either through their own policy or by making prior arrangements with us, where possible.

12.3 Details of our insurance cover are available on request. Any claim under our insurance is subject to the terms, conditions, and limitations of the relevant policy.

13. Complaints

13.1 If the client has any concerns or complaints about our services, they should raise them with us as soon as reasonably possible, preferably on the day of the move so that we have the opportunity to address them promptly.

13.2 We take complaints seriously and will investigate them in a fair and timely manner. The client agrees to cooperate with any reasonable requests for information or evidence relating to the complaint.

14. Force Majeure

14.1 We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events, circumstances, or causes beyond our reasonable control, including but not limited to extreme weather, natural disasters, accidents, road closures, civil unrest, or strikes.

14.2 In such circumstances, we will use reasonable efforts to resume services as soon as practicable or to agree an alternative arrangement with the client.

15. Data Protection and Privacy

15.1 We will handle personal information provided by the client in accordance with applicable data protection laws. Personal data will be used only for the purposes of managing bookings, providing services, processing payments, and handling queries or complaints.

15.2 We will take reasonable steps to keep personal data secure and will not sell or share it with third parties other than where necessary to perform our services, comply with legal obligations, or with the client’s consent.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any contract arising from them shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Man and Van Hackney.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.

17.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

17.3 These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between the client and Man and Van Hackney in relation to the services and supersede any prior agreements or understandings, whether written or oral.

17.4 We reserve the right to update or amend these Terms and Conditions from time to time. Any changes will apply to bookings made after the updated Terms and Conditions are published or provided to the client.



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Attractive Prices and Top Quality Man and Van Hackney Services!

If our prices don’t entice you to entrust us with your move we don’t know what will. Yes, you may be feeling sceptical, thinking that a man and van service at a low price means that you’ll receive a service that will be lacking in professionalism and efficiency. This might be the case with other companies in E8, but we can assure you that this won’t be the case when you book with us. We offer the best rates in the industry for our first class services, so call our man and van Hackney team today and experience our services for yourself.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Hackney Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 1A Westgate St
Postal code: E8 3RL
City: London
Country: United Kingdom

Latitude: 51.5375630 Longitude: -0.0583100
E-mail:
[email protected]

Web:
Description: Our trained and skilled removal specialists can be hired in and around Hackney, E5 after a simple and quick call. Contact us today!
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